Refund policy

Returns for Online Orders

We do not accept returns on any orders. All purchases are final sale! 

However, if there is an issue with your order, please contact us and we can work together to resolve the issue. You’ll need proof of purchase (order #, confirmation email, and/or receipt) to be eligible for this. 

You can always contact us at thesunflowerboutique.co@outlook.com if you have questions or concerns about the return policy. 

Returns for Local Pickup Orders 

We do not accept returns on any purchases. However, we do offer exchanges. To be eligible for an exchange the product you purchased must be in the same condition as it was when you purchased. Also, you must contact us about the exchange within 7 days of purchasing. Please note this is ONLY for local pickup orders. 

Damages and issues
Please inspect your order once it arrives and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right. If something is damaged, defective, or if you received the wrong item, you will have 7 days after your order has been delivered to email/contact us about any issues. After the 7-day period has passed, we will not accept any claims for damaged goods/issues with orders. 

Please note that if the damage is extensive and looks like USPS or UPS severely damaged the item then we will determine how to proceed with these cases by scenario. You might end up having to file a claim with the shipping carrier. 

Exceptions / non-returnable items
We do not accept returns, however, is there is an issue with your order please contact us and we will work together to come up with a solution to the issue. However, this still does not mean you will get a refund or be able to return an item. 

Unfortunately, we cannot accept/give refunds/returns on gift cards as they are digital. 

Exchanges
We only offer exchanges on local pickup orders within 7 days of your purchase. 

Refunds

Refunds will only be issued in extreme cases (ex. very damaged package with photo proof and packages that have not been delivered, and it's been over 30 days for these cases we will always go by what is shown on USPS or UPS tracking so if it says delivered on tracking then we will not issue a refund). All extreme cases that could qualify for a refund will need order #'s, confirmation email, and proof of purchase (receipt). If you do not have any of these then we cannot issue a refund even if your case qualifies. Once a package is in UPS or USPS hands then it is no longer our responsibility if your package gets delayed or lost. Please note these cases are handled by scenario and you might still end up filing a claim with the shipping carrier.